Privacy Policy

Last updated: 24 Sep 2026

At Nidoserv Services ("Nidoserv", "we", "us", or "our"), we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website, client portal, and services.

1. Information We Collect

We may collect information that you provide directly to us when you create an account, request a service, contact our team, or use our client portal. This may include:

• Name and contact details
• Business or organization information
• Email address, phone number, and billing information
• Client portal account and login-related information
• Project, service, AMC, and maintenance-related information
• Support requests, ticket descriptions, and attachments
• Invoices, payment-related records, and transaction information
• Messages and other communications you send to us

2. Information Collected Automatically

When you access our website or client portal, certain technical information may be collected automatically. This may include your IP address, browser type, device information, pages visited, access times, and basic usage information.

This information helps us maintain website security, troubleshoot technical issues, improve our services, and understand how our website is being used.

3. How We Use Your Information

We may use the information we collect to:

• Create and manage your client portal account
• Provide technical support and customer service
• Manage projects, AMC plans, maintenance services, and service requests
• Respond to enquiries and support tickets
• Send project updates, service notifications, and important account communications
• Prepare and manage invoices and payment records
• Maintain the security and functionality of our systems
• Prevent fraud, misuse, unauthorized access, and other security threats
• Improve our website, services, and customer experience
• Comply with applicable legal and regulatory requirements

4. Data Sharing

We do not sell, rent, or trade your personal information.

Your information may be accessed by authorized Nidoserv team members who need it to provide services, respond to support requests, manage projects, or perform other legitimate business functions.

Where necessary, we may also use trusted third-party service providers for functions such as hosting, email delivery, payment processing, security, analytics, or other business operations. Such providers are expected to handle information only for the purposes for which it is provided and in accordance with applicable requirements.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure. You should also take appropriate steps to protect your account credentials and notify us promptly if you believe your account has been accessed without authorization.

6. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

When information is no longer required for these purposes, we may securely delete or anonymize it, subject to applicable legal or operational requirements.

7. Cookies and Similar Technologies

Our website or client portal may use cookies or similar technologies to maintain sessions, remember preferences, improve functionality, and support website security.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website or client portal.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party services. We recommend reviewing their respective privacy policies before providing them with personal information.

9. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also contact us if you believe that information associated with your account is inaccurate or if you have questions about how your information is being used.

10. Children's Privacy

Our services are intended for businesses and general users and are not directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us through our Contact page.